1. Deficiencies of sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29 by order no. 217 “On Approval of the Rules of Return and Exchange of Items” approved by the Rules of Return and Exchange of Items, except in cases when the contract cannot be terminated according to the laws of the Republic of Lithuania (when the contract is concluded for sale : //www.vārtojucentras.lt/istatymas.php? id = 1038, "Peculiarities of return and exchange of non-food goods" item 18.) Peculiarities of return and exchange of food products are indicated on the website of the Public Institution "Consumer Center" https://www.vārtojucentras.lt/istatymas.php?id=1039. In all cases, the money for the returned goods is transferred only to the payer's bank account.
2. In order to return the product (s) in accordance with Clause 1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the date of delivery to the Buyer, informing the Seller by the means of communication indicated in the contact section.
3. When the buyer returns the goods, the following conditions must be met:
3.1. the returned goods must be in the original neat packaging;
3.2. the goods must be undamaged by the Buyer;
3.3. the product must be unused, without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in case of return of defective product);
3.4. the returned product must be in the same configuration as the Buyer received it;
3.5. when returning the goods, it is necessary to present the document of its purchase.
4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 3.3. the return procedures laid down in Article
5. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
6. In the event that the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer, excluding the price for delivery.